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Politiques

FAQ et politiques du studio

Des reponses claires reduisent la charge du bureau: frais, reprises, recitals, facturation et retrait.

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Policy answers

FAQ content should remove friction before enrollment.

These are static demo answers, but they mirror the support load a real front desk handles every week.

How does the trial credit work?

The trial fee is credited toward the first month when a family enrolls within 14 days.

Can parents request makeup lessons?

Yes. Parents can request up to two makeups per term from the portal when notice is given before the cutoff.

When are invoices due?

Monthly tuition is due before the first lesson of each month. The dashboard flags overdue balances.

How do recitals work?

Two main recital cycles are included each year, with smaller studio showcases between them.

Can teachers send lesson notes?

Teacher notes are drafted from the workspace and appear in the parent portal after attendance is confirmed.

What happens after enrollment?

The parent account unlocks schedule, billing, makeup credits, teacher notes, and support messages.

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Next step

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